SUPPORT
Stuck on a payroll?
Let's fix it.
Real answers from the team that builds Wagefy — not a chatbot. Email replies within 24 hours on business days.
Email support
For anything account-specific — stuck payrolls, missing transfers, PIN resets.
support@usewagefy.comReplies within 24 hours, Mon–Fri
Your dashboard
Most payroll issues explain themselves — open the payroll and check the status under each employee.
Open dashboardErrors are shown per employee
Answers below
The questions we hear most, answered plainly — payroll runs, funding, PAYE, and your team.
Browse the FAQFour topics, no jargon
Common questions
Pick a topic — every answer is written for the person running payroll, not the person who built the database.
Payroll runs in the background after you confirm with your PIN — a large run can take a few minutes while each employee is paid through Providus Bank. The status updates automatically; if it hasn't settled after 10 minutes, refresh the page. If it still shows processing after that, email us with the payroll name.
Still stuck?
Tell us the payroll name and what you expected to happen — we'll take it from there.
Email support@usewagefy.com